All of the Massagers we sell are backed by a 2 year manufacturers warranty however Magic Massage now offers its customers the option of purchasing an extended lifetime warranty coverage within 30 days from the Purchase date. This coverage costs an additional $49.99 for each unit and can be purchased on either our website, over the phone, or at one of our retail locations.
* Includes 2 free sets of pads, additional pads are extra.
Warranty does not cover damage caused by misuse, abuse, accident or attachment of any unauthorized accessory, alteration to the product or any other conditions that are beyond the control of Magic Massage.
The warranty is only effective if the product is used in the USA and Canada.
Please fill out our product registration within 30 days of purchase. You must include product serial number to registration form.If your product is missing the serial number please insert 086510840. If you purchase a Lifetime Warranty please insert Invoice # in serial number Box.
Magic Massage requires that our customers present a receipt in order to take advantage of our 2 year warranty service.Please make sure you keep your receipt in a safe place.
Magic Massage will not provide the life time warranty service without the above mentioned. Please enclose your receipt with the vendor name and final purchase price to our warranty department.
Magic Massage reserves the right to discard any defective Magic Massager unit after 60 days from the date we receive the defective unit from the buyer if the buyer does not provide the documents requested by the service department.
To process warranty claims the Magic Massage Warranty service department requires the following:
1. Consumer needs to send the original receipts with the retailers name and date of purchase.
2. All of the items need to be returned in the original box and packaging. Magic Massage will not honor the warranty if any of the items are found to not be original.
3. Include a check or money order in the amount of $11.95 made out to Magic Massage to cover the return shipping costs.